Unitedはひどい航空会社だ！The worst airline!

約２ヶ月前に陸とマイ＋坊ちゃんは日本に帰国しました。
その際unitedのビジネスクラスで帰ったわけなんですが、サービスがビジネスクラスとは思えない程悪かったのでクレームを書きました。
以下がその内容です↓
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Message: Dear Customer Relations Department:
My flight from NRT to DEN on 5/14 in business class was somewhat of a disappointment. One of the CA asked us if we wanted to have the meals separately or at the same time since we were traveling with 18 months old son (it was considerate). We decided to get meals separately. First, my wife finished the meal and then I asked one of the CA to bring mine. But I was given only the main plate (no bread and salad). After several CA call bottoms, finally my bread (came with only one kind) and salad came. No sign of cheese plate. I had to ask three times to get more wine and a cheese plate.
Also there was a time when we had to push the CA call bottom more than 4 times to ask for a cup of water.
Probably if this had happened in economy, I could have understood but it was in BUSUNESS class. We paid the extra money to make our travel more comfortable but we felt that it was actually more stressfull.
I fly United Airlines as my primary airline, and this type of thing is not common. I know that you will make this simple and unfortunate situation right with me.
I look forward to your rectifying this situation.
短くまとめると、ビジネスクラスなのにエコノミー以下のサービスを受けたということです（水をもらうのに４回以上もボタンを押さないといけなかったことなど）
陸はめったにクレームとかは書きませんが、今回は別！
ということがこれを書いたのが帰ってきてすぐなので５月２０日ぐらい。
んでこちらが返信↓
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Thank you for contacting United Airlines.
I regret that you were not satisfied with the meal served in our United Business cabin. Our world-class chefs are dedicated to providing exceptional service. This important feedback will be shared with our Food Services Division for internal review and consideration.
At United Airlines, we believe all customers and co-workers are to be treated with dignity and respect. This philosophy is deeply woven into everything we do. There is never an excuse for unprofessional behavior, and I am very sorry this was your experience of the services received from our flight attendant.
I realize my apology cannot erase what happened, but I hope it helps to know we take your concerns very seriously. It was especially helpful that you were able to supply such a detailed description. Please be assured your comments will be forwarded to appropriate senior management within Inflight Crew Services for internal review and necessary corrective action.
For your inconvenience I would like to offer you an electronic travel certificate as an expression of our concern. Please allow 3-5 days for processing and delivery via a separate email.
We appreciate your business and look forward to welcoming you on board a future United Airlines flight.
Regards,
Angela Roberson
Customer Care Manager
申し訳ない、改善に全力を尽くします。という内容で最後に申し訳なく思うのでそれをelectronic travel certificateとしていくら分か差し上げたいという内容。
そして数日後これが来ました↓
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An Electronic Travel Certificate has been issued to 陸 (Mileage Plus XXX1111) valid towards the purchase of one electronic airline ticket, where eligible, on United up to $50.00.
はい。その通りです。
＄５０！！
サービスが行き届いていなかったから申し訳ないと思って、それを金額にしたら＄５０だそうです。
ちなみにビジネスの片道チケットでも＄５０００ぐらいはします。
＄５０ってその１％ですよね。。。
しかも、この＄５０新しいチケットを購入する時にのみ使用可能だそうです。
今時＄５０で買えるチケットなんて存在しないし。
別にもっとお金をください！と言っているわけではありません。
国際線の飛行機に乗っている間のCAから受けるサービスは乗ってる時間の約５割ほど（食事、飲み物などなど）
そのサービスが満足にできてない会社、しかもビジネスクラスでの話です。
申し訳ないと思って＄５０あげます！って。
なんか馬鹿にされた気分です。
もうできるだけunitedには乗りたくない！と心に決めた陸とマイでした。（あと２つほど特典チケット予約してあるのでそれは別ですが。。。。）
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